Privacy policy

Effective date: 17 August 2026

Information we collect

We may collect your name, WhatsApp number, email address, travel date, number of guests, accommodation details, pickup location, selected add-ons, booking messages, and information you voluntarily provide about participation needs.

How information is used

We use information to answer inquiries, confirm availability, arrange transport, guides, entrance, equipment and add-ons, process and support bookings, communicate safety or schedule updates, improve our service, prevent misuse, and maintain legally required business records.

Payments and service partners

Payments may be processed by a third-party booking or payment provider. We do not store complete payment-card details on this website. We may share only the information needed with drivers, guides, operating partners, and technology providers that help deliver or support your booking.

Analytics and advertising

We may use analytics and advertising tools, including Google Tag Manager and Meta technologies, to understand website use and measure inquiries or bookings. Tracking is activated only when the relevant account configuration and visitor controls are in place.

Retention and your choices

We keep personal information only as long as reasonably needed for the purposes above, legal obligations, dispute resolution, and legitimate business records. You may ask us to access, correct, or delete information, subject to applicable record-keeping requirements.

Contact

For privacy questions or requests, contact PT. Volcano Open Trip via WhatsApp at +62 821-3771-903.