Cancellation policy

Effective date: 25 August 2026

Cancellation by the guest

If you cancel, we will refund the amount paid after deducting only non-refundable booking/payment processing fees and actual operational costs already committed and not recoverable. These may include transport, guide, ticket, or vendor costs. We do not add a separate cancellation penalty.

Changes and rescheduling

You may request another date, subject to availability. Any new operational cost required for the replacement date will be explained and confirmed before rescheduling.

Weather and visibility

Cloud, mist, rain, or limited sunrise visibility is not grounds for a refund when the hike can operate safely. Clear views cannot be guaranteed.

Cancellation before departure

If we cancel before departure because conditions are unsafe, access is closed, or the trip cannot operate, you may reschedule or receive a refund reduced only by non-refundable booking/payment processing fees and actual non-recoverable costs already incurred.

Weather or safety after the trip starts

If the trip starts but must stop, we will offer a fair partial refund for services not delivered or, where operationally possible, reschedule the undelivered activity. Services already provided and actual non-refundable costs may be deducted. On a replacement date, you pay only new costs that genuinely need to be incurred.

No-show and late arrival

Please be ready 10 minutes before your confirmed pickup time. If a late arrival prevents the tour from operating, actual committed and non-recoverable costs may be deducted from any refund. Contact us immediately on WhatsApp if an unexpected delay occurs.

How to request a change or cancellation

Message +62 821-3771-903 on WhatsApp and include the booking name, tour date, and booking reference when available.